The BIL conference was held for the second time in Banja Luka with the support of Prointer ITSS. It proved to be an excellent model for connecting entrepreneurs, small and medium-sized enterprises, sharing their experiences and creating the best business climate.

During this year's edition of the BIL conference, the significance of investing in human resources has been specifically addressed.

Zoran Milasinović, Prointer's customer relationship management consultant, introduced the participants with the benefits of CRM. "CRM is something that needs this time because of the acceleration of all processes, and CRM helps many companies to better manage customer relationships, faster and more efficiently," Milašinovic said.